Jacksonville HVAC Experts
Trustworthy HVAC Service in Jacksonville FL
When it comes to anything HVAC, trust the pros to get the job done right. Improving the comfort of your home and saving money on your electric bill is the top property for us at Ideal Conditions.
Count on Ideal Conditions for a comprehensive evaluation of your AC system. Whether you need ac repair, ac service, ac maintenance or ac installation, you can trust our expert technicians to boost the energy-efficiency of your heating and AC system.
Fast, Reliable and High Quality HVAC Services
Our services include the maintenance, repair and installation of cooling systems to ensure optimal performance and energy efficiency. Regular services include cleaning filters, checking refrigerant levels and inspecting components. All of which will help extend the lifespan of air conditioners and prevent costly breakdowns, keeping indoor environments comfortable year-round.
Benefits of Choosing Ideal Conditions
✓ Support a Veteran Owned Company
✓ Support a 100% Locally Owned Company
✓ Background Checked Technicians
✓ Licensed and Insured Technicians
✓ Transparent Line by Line Pricing Breakdown
Ideal Conditions is a leader in residential cooling and heating services. We are committed to providing the best customer service. Our customer friendly technicians are motivated to solve your problem with both factory and in-house trained expertise.
We go above and beyond to make sure you are well informed of your choices, carry the world’s leading cooling & heating products, and all our technicians are licensed and insured. From the first conversation to the final product completion, we ensure your needs are not only met but exceeded!
Residential HVAC Services in Jacksonville FL
We are a leader in residential cooling and heating services. We are committed to providing the best customer service. Our customer friendly technicians are motivated to solve your problem with both factory and in-house trained expertise.
The quality of our work and the products we install set us apart.
Commercial HVAC Services in Jacksonville FL
Commercial office buildings require unique cooling and heating systems to create a pleasant environment for employees and customers. To keep everyone comfortable, it's critical to keep your commercial HVAC system working and in the best shape possible. At Ideal Conditions, we can create a custom HVAC setup design specifically for your building’s unique needs.
Our commercial services include Commercial HVAC Repair, Replacement, Installation and Maintenance.
Special Offers
Financing
Ideal Conditions offers several financing options to fit your budget. Subject to approved credit. Buy now and pay over time! We have many plans offering different rates. Contact us to learn more about our HVAC financing options.
AC Warranty
We offer an industry-leading 10-year parts warranty and a five-year installation warranty depending on the brand.
Signs You Need HVAC Assistance
- Your system isn't functioning
- Little or no air flow
- There's a leak
- Not cooling or heating effectively
- Unusual noises
- Inconsistent temperatures
- High energy bills
Service Area
We provide the highest quality HVAC service in Jacksonville, FL. You can give us a call at 904-379-8762 for your service needs.
Northeast Florida
- Jacksonville
- Jacksonville Beach
- Neptune Beach
- Atlantic Beach
- Fernandina Beach
- St. Augustine
- Ponte Vedra Beach
- Middleburg
- Orange Park
- Green Cove Springs
Customer Reviews
Josh came out and did a thorough inspection and explained everything in detail regarding why my home was not cooling. He walk me thru the repair process which made me comfortable. He was professional and very knowledgeable. Josh was a #rockstar.
Jose provided very detailed and informative service. He explained the current state of my Heat pump system, and showed me the before and after data, showing with numbers the benefits of the service he had just provided. I highly recommend Ideal Conditions! I even signed up for the biannual maintenance plan to make sure I don’t have any expensive surprises down the road. Thanks Jose! ⭐️⭐️⭐️⭐️⭐️
Vert happy with Ideal. Have been using them since moving to Jax. Polite, timely and professional. We have the semiannual plan to cover both heating and cooling and they always remind you to make an appt when it's time. Very satisfied with service provided.
I had Josh and Caleb taking care of the installation of a new unit and they did such a great job.Tom, the owner of this company, went to the extend of providing me a temporary AC condenser for a couple of days while they brought my the new entire unit. Additionally I had such a good experience with the administration personnel while dealing with schedules, payments and a minor inconvenience that was taken care of inmediately.I am very satisfied with Ideal Conditions' professionalism and expertise.
I cannot recommend this company enough! I did a lot of research and called numerous different companies before choosing Ideal conditions because my husband is on deployment and I really had no idea what needed to be done. When they did the initial quote the guy was very informative and even spoke with my husband over the phone to explain that we needed an entirely new unit. After choosing them, they were out here the next business day and spent all day making sure everything was done correctly. Even after spending over 8 hours here the 3 gentleman offered to help jumpstart my husband's truck because the battery died. Their employees are amazing and the unit they installed looks and works great!
We have been using Ideal conditions for a while now for both preventative maintenance as well as emergency services with our A/C. They have always been professional and courteous. Our last technician, Cody, took extra time to explain a few things about our unit, which I really appreciate. Gice them a try! Big bonus that they're veteran owned!
Thank you once again. I have had Ideal Conditions Heating and Air service my air conditioning needs for 18 years. Yesterday 2/3/1025 I had to have my air conditioners replaced. Fast and reliable service is one of the key attributes to keeping a customer Happy. My install was conquered by 4 gentleman that are a serious asset to have. Thank you so much Cody, Patrick, Caleb and Damon. You can seriously see that the Awesome training for all 4 of these individuals has PAID off. This was not an easy job but these 4 gentleman got it Done. I really can't thank you enough. Tom, please use me as a contact to ease someone's anxiety towards doing what needs to be done. You sir, have an Amazing team working for you. I really don't have to say this bit keep up the Good and Amazing things that this company provides. From total rip out to a complete install. Noone could have done it better. Thank you for having me as part of the family. I totally would recommend this company to anyone... Thank you once again.Dave
Professional from the estimate by Logan, who was Awesome and Knowledgeable. The installers Patrick and Caleb did an Amazing Job, cleaned up all the debris and even mulched around the unit to prevent wash out. What an exceptional experience and now my house is nice and cool. Thank you So Much!
⭐⭐⭐⭐⭐I recently had a new A/C unit installed by Ideal Conditions, and I couldn't be happier with the service! Chris, Cody, and Caleb were absolutely fantastic. They were professional, knowledgeable, and efficient throughout the entire process. The installation was smooth, and they took the time to explain everything to me. I highly recommend Ideal Conditions for anyone in need of air conditioning services. Thank you, Chris, Cody, and Caleb, for your excellent work!
Ideal Conditions has been taking care of my 2 units since I bought my home 13 years ago. Russell and Jose were out Mon for my 6 month service. They were timely, professional and thorough. They were unable to pinpoint the problem with one of the units, so a service call brought Ethan in on Tue. He identified the problem. We discussed next steps and I decided to replace my units. I appreciate that they always work to repair and don't push to replace. Friday Patrick, Caleb, Sean, Cody and Antwan arrived to remove and install new units, and rework the attic ducting. The team spent the day ensuring everything was perfect. They laid down drop cloths, vacuumed and swept inside and outside, ensuring my house was clean before they left. Everyone was respectful, professional and well versed in their jobs. Their approach and execution was exceptional. I highly recommend Ideal Conditions
Got a quote from them that included several different options with increasing services to clean vents and airflow. Very professional rep (Ethan) surveyed our home and discussed the details of the quote he provided. Great followup from Lissa ensuring I got all my questions answered.
My service was quick yet detailed. I always get a thorough explanation of the service conducted and any future concerns. Lissa made sure to connect with me to ensure my service was satisfactory. I will continue to use Ideal Conditions as my primary provider.
Professional, prompt, knowledgeable and friendly sales technician, Logan. We really appreciate Chris and Caleb's workmanship and they were very patient with us. My neighbor referred me to Ideal Conditions and we were both very happy with our garage units.Having the blower unit flush with the ceiling is a very attractive option worth considering.
Mr. Massey provided written and detailed information for the work his company did to my house. Ideal Conditions installed new plenums/flex duct system to city building codes.Ideal Conditions removed and replaced the entire roofing system, also to building code specifications. The workers cleaned up daily after each job. I would highly recommend them for any home repairs.
Damon was very knowledgeable and kind. Need more people like him in the work force. And he was very thorough.
We had our AC go out on Memorial Day weekend. The people I used to used and had purchase the unit from told me that no one will be able to see me till Tuesday, I have my granddaughter at home and could not keep here with the heat in the house, called them on Sunday afternoon when the AC was not working at all and they had a tech at my house with in 1 hour and got the unit temp fix, gave me a quote on Tuesday and by Friday was repair.Will not hesitate to call them for any AC work needed and a plus its a Veterans own and prices are really good!
Damion from Ideal Conditions performed our semi annual maintenance and did an outstanding job. We also renewed our maintenance contract. Thank you.
Long story short, another AC company decided to sell me a top of the line system. 2.5 years later, I have multiple system malfunctions and have been experiencing redundant component failures. Ideal Conditions was willing to work around my schedule. Tom, the owner, personally came out to meet me with Sean, his service technician, at 6 PM. They analyzed everything and even did something that no other company did; they measured the airflow (CFM’s) from each of my 27 vents with an Alnor Hood. I had deficiencies on both my return and supply side of the system. This was a calculation that was not done by the installing company. Instead, they just walked around and “estimated” the CFM’s. Tom and Sean did not guess and put pencil to paper with facts. Afterwards, they analyzed my duct work and my system was operating at a 1.2 static pressure, which is death to the life of system components. Since a Carrier Infinity Zone System is extremely sensitive to static pressures, this had to be addressed. This by no means was a small task. In fact, most companies run at this point or try to sell you something else. After asking NUMEROUS questions, I decided to go forward with contracting Ideal Conditions. Mike, Sean, Jason, and Tommy’s attention to detail is something like I have never seen. Even though 99% of the work won’t be seen in the attic, they made sure everything was perfect. Everything is picture perfect from the way they designed the duct system, the way they hung the duct system, the joints at the plenum boxes, the wiring all neatly tucked and tacked into place, and the duct box to the air handler was reinforced. They added a fresh air intake to my system with an air filter to provide for a cleaner air profile and to keep the house in a positive pressure state which helps with the overall dust factor in a home. They fixed my house air filter system and replaced the wiring that was spliced 4 ways from the original installer. The system was “sweating” profusely due to the static pressure and even though this was fixed, they added extra insulation and replaced existing insulation that was damaged by the water. They also discovered that the system was jury rigged to work, so they drained the system of the Freon, put a line dryer on it, and replaced with virgin Freon and did a complete fresh install startup. During the duct install, they discovered some water pipes were inconveniently ran. Instead of just working around it, I discovered they actually have an electrical and plumbing department as well. Marti and Chris came out on Day 2 to re run the water pipes in a more convenient way that was aesthetically amazing. Not only that, the water pipes were rerouted so that they were not in danger of any damage from the high traffic area. This house is 25 years old. For 25 years this was just “worked around.” Ideal Conditions and their plumbing department did this out of true attention to detail and care. This detour also did not affect my bill. The end result was achieving 98% on the supply air. Anything 90% and over is considered a success. It originally was 76%. The static pressure was originally a whopping 1.2. Afterwards it was .25 on a normal operating stage. They also provided 3 complimentary filters. They say character is doing the right thing when no one is looking. It is so hard to find a company that will do the install the correct way, especially when that install involves house systems in the attic that the homeowner won’t see. Ideal conditions went above and beyond on this project, which was a large undertaking and a mess to walk into. The owner, Tom, was personally on site each day. The crew all worked tirelessly with absolute attention to detail and aesthetics. This company represents Honesty, Integrity, and Craftsmanship of the highest standards possible. Do not hesitate to call Ideal Conditions to address any needs you may have with your heating, air conditioning, or plumbing needs!2/27/25 Kevin came to do my maintenance clean. Awesome job! Knowledgeable and kind!
We had plumbing problems with guest visiting and they responded quickly and took care of our problem, very professionally at a reasonable cost.
I have been dealing with Ideal Conditions for several years, and all my experiences have been positive. Everyone is always professional and informative and technicians take their time to do a thorough job. I would definitely recommend this company.
Mike n Ezell very efficient, knowledgeable, friendly, helpful, professional got the job done!
Ideal Conditions does a great job with their service and communication about the issues you are experiencing and how to best resolve those matters. I highly recommend using them.
From Rebecca setting up our contract and appointment to Ronald coming and servicing our HVAC system, everything was excellent! Rebecca and Ronald were both very friendly and professional. Ronald did a great job and we appreciate his help so much!
As always, Outstanding Customer Service! Josh, Lissa , and Russ spent the day cleaning and sealing air ducts and vents before installing air purifiers. They were very professional and it was evident by listening to their conversations that they love their job and work well together. Each step of the process was explained thoroughly.
EDIT: 2-17-25 - Chris saved the day on the pipes in the AC unit! I always feel at ease knowing they are here to aid me and my system in any season!EDIT: 1-8-2024 Wanted to shout out to J Len and Logan for helping to keep the system going with recent maintenance and cleaning out the drain lines! Excellent work, great communication, professionalism and service always top notch with these folks. Glad to be a customer!!EDIT: 6-2-2023 J Len and Caleb came today for summer maintenance on the AC unit and not only did a phenomenal, professional job taking care of the unit, they also discovered the condo drainage issue was rearing its ugly head again! 😀 By their diligence they prevented things from worsening. They were able to clear the line and make sure the unit was free of any flooding. I love Ideal Conditions, they always take good care of my system and are quick to help find solutions, be proactive with the AC care and provide helpful support whenever needed. I still stand by one of the best companies I've done business with, period.EDIT: 4-15-2023 - Had a float switch activate and cut off the system on an unbearably warm day! Within a short time I was able to contact the weekend on-call service and Josh Sauer made it out to help check the system in a timely manner! No charge as part of my maintenance plan! I'm continuously grateful for this excellent company taking great care of my much-needed AC. Thank you, Ideal Conditions!!
Excellent job. We are customers from two years. EXELENT customer service and they know what to do, professional team. Sunoco Gas Station.
Joshua and Lissa came out on a routine followup today and did an amazing job. They were very informative and answered all of my questions. They were friendly, knowledgeable and I would highly recommend them for your hvac concerns. Ideal Conditions have been an amazing team in addressing all of my HVAC needs.
I rec’d my service from Ronald Monroe today. What a great technician who is prompt and such a nice gentleman. Thank you Ronald.Prior to my service I spoke to Nicole and Rebecca. These ladies are always courteous and professional and always ready to assist in any way.Thank you Tom for all your company does and for excellent employees.
I usually don’t post reviews but all I can say is my experience with this company was nothing but outstanding. I first called because my AC unit was turning off and on while making a clicking noise. Damon and Hector came out to troubleshoot and found a leak. They told me with how old my system was it would just be a Band-Aid. But they would do whatever I wanted them to do. We finally decided on getting a new system and a hot water heater with it. When they install team came out with Cody, Caleb and Patrick they were nothing but professional. It’s kind of worried when I so a group of the young men to install here all my system. But there were nothing but courteous and professional, and for a better lack of term perfectionist when they saw something that didn’t quite look the way they wanted it to look they went back and fixed it right in there. This is my first time ever reviewing a company, and I hope these young men get the accolades. They deserve not only for me, but from their company.
Highly recommend Ideal Conditions. Josh was super knowledgeable and helpful in understanding the issue. He was able to troubleshoot and fix the system in no time.
Ronald M came by for our maintenance visit. Polite, quick, even gave some advice on unneeded parts on my particular AC unit to reduce dust build up.
We have been with Ideal Conditions since we had a new system installed over 10 years ago. Our latest service call was on 01/22/2025, one of the coldest days ever in Jacksonville with freezing rain and even some light snow in parts. Our outside unit was literally encased in a block of ice and stopped running. Our service technician, Kevin, arrived as scheduled and got right to work. They always send a text message when they are on the way. He worked through all the diagnostics and even called Mike, the service manager, to get some issues clarified. We have been under a continuous maintenance agreement and receive two service visits per year. It’s a great investment in our HVAC system. As a veteran myself, we always try to support veteran owned businesses like Ideal Conditions. They are simply the best.
Kevin (truck 312)came out, was kind and courteous as he addressed an issue we had with our heat. Thanks Kevin!!
1-18-2025 We use Ideal for all our needs. Cold weather coming and Damon came out did an amazing job getting us back running.Everyone we have interaction with is get. From service to repair they get it done
From start to finish everything Mike and his crew did a awesome job .If you are looking to put ductless ac in your home this is the place to come to .Pricing is competitive but realize these units save money The best way to zone your home .I would give this Company 10 stars but can't. But wait⭐⭐⭐⭐⭐ I can.Thanks for a great job.Just had my service repair.Awesome job by Sean never got to meet but happy wife happy life all good again by Ideal Conditions.Continuation of a new Job done by Mike and his crew. Cannot be more happier with this final job. But will always call and do all my AC service with Ideal Conditions in the future
I have used Ideal to do a few things to our AC their techs are honest and knowledgeable but yesterday I was blown away with Josh, he really went above and beyond with his customer service and work ethic. Refreshing to work with a company like this.
Review Updated on 1/3/2025:6/28/2021 - Todd was just here to do the scheduled maintenance on my A/C. He was great and knowledgeable and let me know that my A/C unit is in great shape. It’s definitely because of the work you all do to keep it running great. I’ll update again tomorrow after I have my ventilation ducts cleaned by your group, but I have the utmost confidence that whoever shows up to do that will be great as well. Thanks again for all you do.6/29/2021 - Mike and Jason were here to do the vent cleaning and they were awesome. Now the vents are clean and I’m hoping it will be a long time before having to do that again. Thanks again. I always appreciate the work you all do.1/4/2022 - Josh and Mike were just here taking care of my mini-split because it wasn't cooling. They fixed the coolant leak quickly and everything is back up and running again. I'm always happy that this company is around to keep my HVAC systems in tip-top shape. Thanks guys!!!Updates from last maintenance and repairs (updated on 7/20/2022):6/24/2022 - Russell was here and checked on my HVAC for it's scheduled maintenance and found an issue that I wouldn't have known was there if it wasn't for your group checking my HVAC every 6 months. Thank you.7/11/2022 - Mike E. was here and verified the issue that Russell found and determined I needed a new evaporator coil due to the current one being rusted out and leaking. I am happy that was found and Mike was able to quickly order the new parts that were still under warranty. He also made sure that the A/C would keep me cool while they got the parts and scheduled the repair. Thank you.7/18/2022 - Chris was here and installed the new evaporator coil and got me back up and running. He even worked after hours and in the rain to get the job done. Definitely appreciate everyone for keeping my HVAC system happy during the heat of the summer. By the way, Tawanna, Nicole, and Lauren in the office are awesome as well and deserve just as much credit as the team in the field for getting all of this taken care of and keeping me one happy customer. Thank you.12/6/2022 - J’Len was just here to do the scheduled maintenance and he did a great job and even gave us suggestions on how to keep lizards away from the outside unit. Thanks again J’Len!!!5/15/2023 - Josh Sauer was just here to do the scheduled maintenance and as always did a great job checking on the system and making sure it is operating as well as it should. Thank you Josh and thank you Ideal Conditions!!!11/14/2023 and 11/17/2023 - J’Len was here on both days to take care of the scheduled maintenance. Did the indoor checks on 11/14 and the outdoor checks on 11/17 due to the weather. He did a great job on both times. Thanks J’Len!!!12/11/2023 - Logan and Cody were here to install new lines in my attic due to a freon leak that was in the foundation of my house. They did great and all is well with my HVAC system again. Thanks again Logan and Cody.12/28/2023 - Well unfortunately the new lines sprung a leak, but Loren in the office was able to get Mike Eagle out here to diagnose the issue and tomorrow Logan will be back to fix it. Thanks again Loren and Mike. I really appreciate it.12/29/2023 - Logan and Cody were out here this morning to fix the leak and got my heater back up and running. The house is warming back up again. Thank you Logan and Cody.7/16/2024 - Caleb was here today to do the scheduled maintenance on my HVAC and did a great job making sure all is well. Thank you Caleb.8/28/2024 - Joshua S. was here today to put in a new hard start kit so that my A/C stays in tip top shape. Thanks again Joshua.1/3/2025 - Damon was here to do the scheduled maintenance and all is good. Thank you Damon.
I recently had my service completed, and I am consistently pleased with the staff. They maintain a high level of professionalism, take their time to explain the work that was done, and never pressure you into purchasing anything. Punctual, knowledgeable, and always tidy. Today, Damon provided service, and I was thoroughly impressed. We decided to install two surge protectors, which is a more cost-effective option than relying on JEA. If you're looking for a reliable company, Ideal Conditions is the one to contact. Many thanks to Ideal for their exceptional service!
Update: After years of service, my 23 year old unit finally called it quits. Ideal Conditions were able to come out the next day and install a new unit! They were professional, informative, kind, and cleaned up after themselves leaving zero mess for me to clean up. My recommendation for this company continues!Ideal Conditions has been servicing my unit for years. They are honest, trustworthy, kind, and prompt individuals. This visit I had tech, Chris Hand come out. He quickly diagnosed the problem, worked to get it repaired, triple checked his work, and ensured we were back up and running. He was professional and informative. He kept me updated throughout the entire repair. I highly recommended these guys for the great work they provide.
Feb 2025 - Kevin (Truck 312) is pleasant and professional. He explained all my options clearly and concisely. Would request for future jobs. Five stars!!2024 - Patrick (Truck 307) did a great job! Very friendly and addressed all my concerns.
The guys just finished up. They were really respectful of our home/property. They were really knowledgeable in what they were doing. My wife and I will continue to use them if we have anymore issues with our A.C.unit.
I appreciate the quality service from my most recent technician, Josh. Thank you for a job well done.
Scheduled our semi-annual system inspection/cleaning. Caleb, who has beed here before was professional as always. The inspection/cleaning was thorough and timely. Idea Conditions was also the company that performed the install severl years ago. Highly recommended.Updated review on 25 Nov 2024. Again, our service tech (Patrick) was outstanding. He was very thorough in checking and cleaning the entire HVAC system. He explained everything he was doing and why. Could not recommend any company to do a better job than Ideal Conditions.Another update. On 4 Dec 2024, Josh did a follow-up on the bi-annual maintenance service. Josh was great as he explained everything he was there for and answered all my questions. Again, this is my go to AC company.
UPDATE: Miro came out to the house today and did a full maintenance inspection and was outstanding! I had some issues with my AC and he was quick to diagnose the issue.I had an appointment today, and the technician Logan came to conduct the quarterly maintenance and he was great.I have been using Ideal Conditions now for about a year and every technician who has been sent to my house we been outstanding.
Josh and Caleb came out to install a new damper and air purifier, excellent professionalism was displayed by these gentleman. I appreciate their dedication to the job and customer satisfaction.
I’ve been an Ideal customer since 2010, and always have professional, knowledgeable, and timely service. The most recent tech, Josh, who serviced my HVAC system was thorough, professional, and kind. Highly recommend Ideal Conditions for your HVAC needs.
Chris Hand repaired our heater and we were completely satisfied with his efficiency and ability to diagnosis of problems and issues and fixing them. The office worked with us to make sure payment was manageable. We appreciate their help.
Our tech, Ronald Monroe, was great! He came out for a routine maintenance check, was on time, and really nice! I love how reliable ideal contortions had been over the years. They’re always understanding with payment schedules, my a/c I always running smooth, and the techs are always doing their best to keep us comfortable and within budget.
Ideal is an awesome company and their maintenance technician Miro did our maintenance on our air conditioning unit. He was very pleasant and explained everything he did. He replaced a part today. Miro was very professional did an excellent job. Thank you Miro and Ideal for always taking excellent care of us.The Rivera FamilyToday 12/04/2024. Chris came to the house today in the frigid weather to see why our heat was not working. He checked everything and found the problem. He was very professional and explained everything to us. We really appreciate all he did for us today.The Rivera Family
Excellent service from Sean Casey, he was upfront and honest with me, fixed my problem and told me I have years left on this unit. I would highly recommend Ideal Conditions! My AC stopped working, I had a well known company come out to fix it, only for it to have the same issue a month later. The company told me my unit wasn’t going to last much longer and I needed a new one, they gave me price quotes. I’m a single woman who doesn’t know much about AC’s and I feel they were taking advantage of my situation.
Ronald Monroe came out recently and took great care of my system. I always appreciate how professional & timely their technicians are. My former landlord used Ideal when I lived in her condo and was very impressed. A few years ago I used them to install a new system and not only do they do a fantastic job, they also regularly remind me about maintenance and advise me of potential issues to ensure I always stay cool. Great decision for my home. Highly recommend.
Ideal conditions is a reputable a/c company. I had them fully replace my unit in my condo in 2017 and use their service contract. The contract followed when I bought my house. I’ve had a few service calls with an older unit and since I had a contract I got a discount if I need repairs or my service call was free if it was after hours. Russell and then Ronald had serviced my unit in my house for me; both are very professional and very thorough with my unit. Loren is always very friendly and professional when I call to make an appointment. Everyone I have encountered with Ideal Conditions throughout the years have been very professional and I will continue to use them for my a/c maintenance.
We have experienced the best service from Ideal Conditions over any other air conditioner service company we have worked with! We have been loyal customers for years because of their professionalism, knowledge and quick responsiveness. I say they because I am referring to multiple people that I have interacted with over the years. Our previous unit lived its life and needed to be replaced. We had the new one installed by this company. It has been working great for years. The builder of the house made the access point to the attic very inconvenient in a closet. They built a much better access spot & it is works much better! We recommended Ideal Conditions when my parents-in-law needed a new unit & they have been loyal customers for years too!
Beginning of hurricane season, it was 95 degrees INSIDE my house. I thought my AC was completely broken. I called Ideal Solutions and Loren answered the phone. She was so understanding and so professional. She assured me she could have someone come out that same day and within 3 hours at that! She even called me with an ETA of the technician. Tom arrived within the timeframe the said and he went through every aspect of my outside unit as well as my 26 year old air handler. He was very knowledgeable and explained everything in a way I could understand. He took time to explain it so I could understand and did not try to upswell me , instead he gave me a discount and 24 month written guarantee on their work. The scheduled the work for the next morning and they came exactly on time! Tom introduced me to the technician Kevin and the work began. My condenser fan motor was replaced, new capacitor and a complete pull and clean needed to be done and leak seal added. My old unit works fantastic now! Kevin, the tech was amazing and kind and explained everything I needed to know including how to properly flush my system with vinegar at least once a month. He also had to relocate a cooling pipe and add a piece so that I could easily get to it. Kevin was a pleasure to work with and it took quite a bit of time and labor about 5 hours but he didn’t complain he kept working. I’m so happy with the service Ideal Solutions provided me that i will only use them from now on. They are the real deal and from the office to the field, the staff are top notch. I highly recommend them for your air / heating needs. In fact Tom mentioned that indeed they do electrical work so you already know I will be calling Ideal Solutions for all my work. Thank you Kevin and Tom for such fine work. Even down to the mention of making sure my cats don’t escape from the door, y’all have a new customer for life!
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