Long story short, another AC company decided to sell me a top of the line system. 2.5 years later, I have multiple system malfunctions and have been experiencing redundant component failures. Ideal Conditions was willing to work around my schedule. Tom, the owner, personally came out to meet me with Sean, his service technician, at 6 PM. They analyzed everything and even did something that no other company did; they measured the airflow (CFM’s) from each of my 27 vents with an Alnor Hood. I had deficiencies on both my return and supply side of the system. This was a calculation that was not done by the installing company. Instead, they just walked around and “estimated” the CFM’s. Tom and Sean did not guess and put pencil to paper with facts. Afterwards, they analyzed my duct work and my system was operating at a 1.2 static pressure, which is death to the life of system components. Since a Carrier Infinity Zone System is extremely sensitive to static pressures, this had to be addressed. This by no means was a small task. In fact, most companies run at this point or try to sell you something else. After asking NUMEROUS questions, I decided to go forward with contracting Ideal Conditions. Mike, Sean, Jason, and Tommy’s attention to detail is something like I have never seen. Even though 99% of the work won’t be seen in the attic, they made sure everything was perfect. Everything is picture perfect from the way they designed the duct system, the way they hung the duct system, the joints at the plenum boxes, the wiring all neatly tucked and tacked into place, and the duct box to the air handler was reinforced. They added a fresh air intake to my system with an air filter to provide for a cleaner air profile and to keep the house in a positive pressure state which helps with the overall dust factor in a home. They fixed my house air filter system and replaced the wiring that was spliced 4 ways from the original installer. The system was “sweating” profusely due to the static pressure and even though this was fixed, they added extra insulation and replaced existing insulation that was damaged by the water. They also discovered that the system was jury rigged to work, so they drained the system of the Freon, put a line dryer on it, and replaced with virgin Freon and did a complete fresh install startup. During the duct install, they discovered some water pipes were inconveniently ran. Instead of just working around it, I discovered they actually have an electrical and plumbing department as well. Marti and Chris came out on Day 2 to re run the water pipes in a more convenient way that was aesthetically amazing. Not only that, the water pipes were rerouted so that they were not in danger of any damage from the high traffic area. This house is 25 years old. For 25 years this was just “worked around.” Ideal Conditions and their plumbing department did this out of true attention to detail and care. This detour also did not affect my bill. The end result was achieving 98% on the supply air. Anything 90% and over is considered a success. It originally was 76%. The static pressure was originally a whopping 1.2. Afterwards it was .25 on a normal operating stage. They also provided 3 complimentary filters. They say character is doing the right thing when no one is looking. It is so hard to find a company that will do the install the correct way, especially when that install involves house systems in the attic that the homeowner won’t see. Ideal conditions went above and beyond on this project, which was a large undertaking and a mess to walk into. The owner, Tom, was personally on site each day. The crew all worked tirelessly with absolute attention to detail and aesthetics. This company represents Honesty, Integrity, and Craftsmanship of the highest standards possible. Do not hesitate to call Ideal Conditions to address any needs you may have with your heating, air conditioning, or plumbing needs!2/27/25 Kevin came to do my maintenance clean. Awesome job! Knowledgeable and kind!