Kim S.
20:47 14 Mar 26
Had a wonderful experience with both the front office and Ethan Massey, the tech who came to my house with exceptional same-day service. Highly recommend for how knowledgeable and thorough Ethan was, especially in explaining my short-term options, as well as what was suggested for the future.
Terry M.
17:51 13 Mar 26
Compressor needs replacing - thank goodness it's under warranty still. Thank you, Ethan, for your quick response, as always you are pleasure to work with.
Diane M.
15:30 13 Mar 26
March 11, 2026, we had an issue with our AC unit, after hours. We have used Ideal in the past always pleased with the service. Again, they did not disappoint, Ethan the service tech called informing us he was on the way. He arrived very promptly, diagnosed the problem, fixed it, and we had air. What impressed me most about Ethan was his knowledge and the way he kept us informed every step of the process. I give Ethan a 5-star rating. My wife and i would definitely recommend Ideal. Mike Monahan
Hali L.
19:34 12 Mar 26
We asked for a second opinion (it was FREE!) after being told there was mold and a leaking coil and that we would need to replace our entire A/C system. THANK GOD we called Ideal Conditions because Tom and Connor came out to check everything and we ended up getting an A+ scorecard. Love that they break the diagnostics down like this since most people are unaware of industry jargon (including myself).
Highly recommend this team! They work all around Jacksonville, even Neptune Beach. The girl on the phone who scheduled our appointment was very sweet and helpful. The owner, Tom, really cares about his work and takes pride in his team.
Highly recommend this team! They work all around Jacksonville, even Neptune Beach. The girl on the phone who scheduled our appointment was very sweet and helpful. The owner, Tom, really cares about his work and takes pride in his team.
J C.
01:08 12 Mar 26
Great job. Very happy with the techs Jacob and Cameron. Glad to know they are veteran owned and operated.
Scott & Becky C.
21:30 02 Mar 26
I had a two new Trane systems installed by another dealer last year and one of them had a split zoned setup. The other dealer made multiple trips to try correct issues with the split zone system and then finally abandoned the job leaving me with a system that just didn’t function properly. I called Ideal today and they came out the same day. My tech Mike Eagle was very knowledgeable and professional. I explained to him what the issue was and he found and corrected the problem in less than 30 minutes. I simply cannot say enough about how excellent the service was and at a great price. They just earned a lifetime customer. I learned the hard way, it matters who installs a new system. Thanks Mike and Ideal Conditions!
DAN D.
17:35 24 Feb 26
We had a great experience with Mike Eagle. Mike was able to repair a unit that we thought was broken and get it up and running for a great price and gave us a few options for a repair and a quote on a new unit as well with warranty information. He was very well knowledgeable understood our needs. Highly recommended!
meb B.
21:09 20 Feb 26
My ac unit was messing up and Kevin came out and had everything working in a timely and efficient way. Will recommend Ideal Conditions to everyone.
John L.
22:30 19 Feb 26
One of the few companies that still values people over the bottom line. Mike and Cameron were honest, professional and very helpful. They fixed the problem and were a pleasure to have in our home. We’ve been with them for over 10 years and cannot recommend them highly enough!
Zachary S.
18:30 11 Feb 26
I have been an Ideal Conditions Heating & Air customer for several years. I previously used another company that became unresponsive to my HVAC needs before I found Ideal Conditions. Since making the switch, I have received great customer service. Scheduling has been easy, each Tech has been friendly and thorough. They have explained each option for repair or maintenance and given recommendations on what would fit my needs best. Tom, the owner, recently came out and was able to make sure my system was placed in the most efficient settings. This is a no pressure, no nonsense company that provides prompt response, good service, at a fair price. I’ll remain a customer of this local, veteran owned, business as long as I am in the area.
Scott S.
21:11 03 Feb 26
I had my old hvac company come out 2 days ago, claiming my compressor died during this killer cold snap as our heat stopped working. I decided to call Ideal Conditions to come out, and give me a free 2nd opinion. I wanted to make sure I needed to spend several thousand dollars for a new compressor first. We'll, Ideals tech Mike Eagle came out the next day and was able to fix the issue that turned out to not be the compressor. Some testing and a new starter assist was all that was needed. Instead of spending thousands for something that was not needed, Mike knew what the heck he was doing, and my system is now running like new. Thank you Mike and Thank you Ideal! Calling your company was the best free 2nd opinion I could have asked for.
Jason C.
16:33 23 Jan 26
Very knowledgeable and helpful. Especially for figuring out ways to save money by repairing what you have rather than replacing it.
Adrienne H.
16:24 16 Jan 26
Mr. Massey runs an outstanding business… he is a Man of integrity , honesty , and loves what he does and it shows … call him for all your hvac needs you won’t be disappointed!!!
Mayra G.
15:14 15 Jan 26
I would like to take a moment to commend this company for its outstanding professionalism, workmanship, accountability, and exceptional customer service. As a business consultant, I regularly work with many different companies and contractors. Based on my experiences, I had very little confidence in the local workforce, as workmanship in this part of Florida often falls short, and even well-known companies can be unreliable.
I was introduced to this company through a City of Jacksonville employee who personally recommended them. After meeting with eight different HVAC companies, they clearly stood out and ultimately earned my business. Their approach was not sales-driven; instead, they were genuinely focused on helping me make the best decision, which I value greatly. I never felt like just another dollar sign. While they were not the least expensive option, they were by far the most honest and offered superior workmanship and equipment.
From my very first meeting with Tom, I immediately noticed his warmth, sincerity, and professionalism. He was extremely kind and took the time to walk me through the entire process in a clear and reassuring manner. The installation team—Jacob, Patrick, Sean, and Mike—was phenomenal. They arrived at my home at 9:00 a.m. and worked diligently until after 6:00 p.m. throughout the entire day. They were courteous, professional, organized, and maintained a clean work environment, which I truly appreciated.
The quality of the installation was exceptional. My parents had their AC system replaced last year by one of the largest HVAC companies in Jacksonville, and the level of workmanship they received does not compare to what I experienced with Ideal. That is when I truly recognized the significant difference between this company and others in the area.
Another aspect I greatly appreciated is that Ideal properly pulled a mechanical permit through the City of Jacksonville and ensured that a city inspector came out to inspect the work. Many companies claim they pull permits but often do not, and many homeowners are unaware of this. It is admirable that Ideal Conditions operates with such honesty and integrity.
I truly do not have enough words to express how happy I am with my new AC system and how seamless and stress-free the entire process was. I highly recommend Ideal Conditions to anyone seeking quality workmanship, transparency, and exceptional customer service.
I was introduced to this company through a City of Jacksonville employee who personally recommended them. After meeting with eight different HVAC companies, they clearly stood out and ultimately earned my business. Their approach was not sales-driven; instead, they were genuinely focused on helping me make the best decision, which I value greatly. I never felt like just another dollar sign. While they were not the least expensive option, they were by far the most honest and offered superior workmanship and equipment.
From my very first meeting with Tom, I immediately noticed his warmth, sincerity, and professionalism. He was extremely kind and took the time to walk me through the entire process in a clear and reassuring manner. The installation team—Jacob, Patrick, Sean, and Mike—was phenomenal. They arrived at my home at 9:00 a.m. and worked diligently until after 6:00 p.m. throughout the entire day. They were courteous, professional, organized, and maintained a clean work environment, which I truly appreciated.
The quality of the installation was exceptional. My parents had their AC system replaced last year by one of the largest HVAC companies in Jacksonville, and the level of workmanship they received does not compare to what I experienced with Ideal. That is when I truly recognized the significant difference between this company and others in the area.
Another aspect I greatly appreciated is that Ideal properly pulled a mechanical permit through the City of Jacksonville and ensured that a city inspector came out to inspect the work. Many companies claim they pull permits but often do not, and many homeowners are unaware of this. It is admirable that Ideal Conditions operates with such honesty and integrity.
I truly do not have enough words to express how happy I am with my new AC system and how seamless and stress-free the entire process was. I highly recommend Ideal Conditions to anyone seeking quality workmanship, transparency, and exceptional customer service.
Danielle B.
03:44 15 Jan 26
Kevin was awesome! Very thorough & patient! Grateful, thankful, & relieved!!!
Scott C.
21:34 14 Jan 26
Had Tom come out on a same day call. Was absolutely amazing. He took the time to walk me through everything, even taught me a thing or two. This family owned and veteran operated business exclusively has my business forever!
Melissa B.
21:09 13 Jan 26
I had a new air conditioner and new duct work completed. Patrick, Josh, Jacob and Mike were all working together to quickly get the job done.
Everyone was very knowledgeable, kind and respectful. They were also sweet to my big old dog which is much appreciated!! Thanks guys!!
Everyone was very knowledgeable, kind and respectful. They were also sweet to my big old dog which is much appreciated!! Thanks guys!!
Linda J.
16:35 10 Jan 26
Kevin,Patrick and Mike are very professional and will get the job done correctly.
Loretta “therealdeal” H.
21:26 21 Dec 25
I’m very satisfied with my prompt, professional and courteous service. Kevin Barrozo came out the same day and repaired my unit. My WiFi thermostat went dark and I could not reset it. I thought my unit was gone right before Christmas. But he fixed it! He explained what was wrong, what he did to repair it and recommended routine maintenance, which I gladly accepted. I’m very pleased with the service I received.
Sarah L.
21:20 17 Nov 25
⭐️⭐️⭐️⭐️⭐️ 5-Star Experience from Start to Finish
I called about a possible mold issue in my AC handler and Josh was able to come out for an initial inspection within 24 hours. He was extremely thorough—checking the AC handler, ductwork, and every vent. He took the time to explain everything clearly, why certain services were needed, and gave me a great deal. He also recommended and explained the benefit of installing an MX4, which I really appreciated.
I was able to schedule the work within a week on a day that worked best for me. Jacob and Patrick came out to handle the cleaning, sterilizing, and MX4 installation. They were so friendly, kind, and respectful—especially with my two toddlers running around. They worked quickly but were still very detailed and intentional, explaining each step as they went so I understood exactly what was being done and why.
Overall, this was an excellent experience, and I will absolutely use this company again for any and all future HVAC needs. Highly recommend!
I called about a possible mold issue in my AC handler and Josh was able to come out for an initial inspection within 24 hours. He was extremely thorough—checking the AC handler, ductwork, and every vent. He took the time to explain everything clearly, why certain services were needed, and gave me a great deal. He also recommended and explained the benefit of installing an MX4, which I really appreciated.
I was able to schedule the work within a week on a day that worked best for me. Jacob and Patrick came out to handle the cleaning, sterilizing, and MX4 installation. They were so friendly, kind, and respectful—especially with my two toddlers running around. They worked quickly but were still very detailed and intentional, explaining each step as they went so I understood exactly what was being done and why.
Overall, this was an excellent experience, and I will absolutely use this company again for any and all future HVAC needs. Highly recommend!
Hugo L.
00:52 28 Oct 25
I rarely write reviews, but my experience with Ideal Conditions absolutely deserves recognition. From the moment Connor Overbay arrived, I could tell I was dealing with a true professional. He was incredibly knowledgeable, polite, and took the time to walk me through every detail with patience and honesty. It is rare these days to meet someone who genuinely cares about doing the right thing for their customers, and Connor did exactly that.
Before calling Ideal Conditions, I reached out to another company, Likety Split, and the experience could not have been more different. They quoted me more than double the price and tried to convince me I needed thousands of dollars in unnecessary work that would take forever to complete. I left that conversation feeling uneasy and taken advantage of.
Then came Ideal Conditions, a complete breath of fresh air. They were honest, transparent, and efficient from start to finish. What stood out most was how much they valued integrity over profit. They treated me like family and delivered outstanding service at a fair price.
If you are looking for a company that is trustworthy, professional, and genuinely committed to doing what is right, look no further than Ideal Conditions. They went above and beyond for me, and I cannot recommend them highly enough.
Before calling Ideal Conditions, I reached out to another company, Likety Split, and the experience could not have been more different. They quoted me more than double the price and tried to convince me I needed thousands of dollars in unnecessary work that would take forever to complete. I left that conversation feeling uneasy and taken advantage of.
Then came Ideal Conditions, a complete breath of fresh air. They were honest, transparent, and efficient from start to finish. What stood out most was how much they valued integrity over profit. They treated me like family and delivered outstanding service at a fair price.
If you are looking for a company that is trustworthy, professional, and genuinely committed to doing what is right, look no further than Ideal Conditions. They went above and beyond for me, and I cannot recommend them highly enough.
Myriam R.
06:48 17 Sep 25
I recently needed to relocate my AC and a mini split condenser. I googled, and had several companies coming over for a quote. Ideal Conditions, was one of them. What made me choose them, not only their price was way better than the others but it's how everyone was super nice and courteous, from the people who answered the phone to schedule me the initial appointment with Logan, who by the way was super efficient and professional and to the point, gave me a quote right there and explained to me exactly how it was going to be done. Then, right before my schedule appointment, my AC unit stopped working. I called the company that had installed my AC system and they came told me i needed new coils or something like that, quoted me an astronomical amount of money. Needless to say, I will never used them again. Ideal Conditions came, quoted me a much better price. Sean and Antoine were the best technicians, respectful, genuinely kind people. They worked tirelessly, always with a smile. They relocated my units and fixed the problem. My only regret is not using their services sooner. I can’t recommend Ideal Conditions highly enough. The entire experience was outstanding, and they will be my to go company for any HVAC issues. Thank you for a work well done, I'm incredibly grateful for your service.
Kevin B.
11:57 06 Aug 25
We recently had Ideal Conditions replace an AC unit and repair some torn ductwork in our attic. My only regret is not using their services sooner.
From start to finish, the experience was top notch. Logan handled the sales side and was professional, responsive, and efficient. He offered fair pricing and went out of his way to get us scheduled quickly, knowing we had been without AC for several days.
Patrick, Cameron, and Josh were some of the best technicians we’ve ever encountered. They were respectful, hardworking, and took the time to answer every question we had. Not only were they incredibly knowledgeable, but they were also genuinely kind people. They started work around 9 a.m. and kept at it until sunset to make sure our AC was fully restored. Even after a long day, they walked in with a smile every time — a rare and appreciated attitude.
I can’t recommend Ideal Conditions highly enough. The entire experience was outstanding, and we’re incredibly grateful for their service.
From start to finish, the experience was top notch. Logan handled the sales side and was professional, responsive, and efficient. He offered fair pricing and went out of his way to get us scheduled quickly, knowing we had been without AC for several days.
Patrick, Cameron, and Josh were some of the best technicians we’ve ever encountered. They were respectful, hardworking, and took the time to answer every question we had. Not only were they incredibly knowledgeable, but they were also genuinely kind people. They started work around 9 a.m. and kept at it until sunset to make sure our AC was fully restored. Even after a long day, they walked in with a smile every time — a rare and appreciated attitude.
I can’t recommend Ideal Conditions highly enough. The entire experience was outstanding, and we’re incredibly grateful for their service.